Customer Success Premium Plus Membership
Member Success Story with Hyland Software
As part of their premium plus membership of TSIA’s Customer Success research practice, Hyland Software is able to bring in the TSIA team for an Advisory Services workshop to help solve a specific business challenge.
In this video, Justin Chappell, Director, Customer Experience at Hyland, shares his team’s experience with the “Customer Success Building Blocks” workshop and discusses how the guidance they received helped them build out their customer success motions.
As the Director of Customer Experience, Justin oversees all of Hyland’s Customer Success Operations teams as well as their voice of customer programs.
Without TSIA I wouldn't be able to really understand how to grow and mature our processes. Being able to understand where we're starting from with our benchmark, going through the workshop, and then being able to build upon that...and having a roadmap to success is super important for us.
Hyland Software is a content services provider.
Our thriving community of 40,000 services leaders rely on TSIA insights every day.
TSIA helps technology companies solve their top business challenges.
We are the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve
their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to
TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and
exceptional peer networking opportunities.
Find out what TSIA can do for you.