Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Maria Manning-Chapman is the distinguished vice president of education services research for TSIA. She has more than 25 years of education experience in the high-technology industry. Her diverse knowledge of the education function spans from the fundamentals of content design, development, and delivery to education services strategy definition and execution.
Maria earned the title of TSIA Distinguished Researcher when she reached over ten years in a research role at TSIA, having benchmarked over 140 education services businesses, answered 1,700+ member inquiries, and developed frameworks that helped members address complex business challenges.
Maria is well versed in the dynamics of running an education services business and has held leadership positions in operations, virtual learning, business development, curriculum development, delivery, and partner management. She has managed domestic and global education teams for pre-IPO as well as Fortune 500 companies. Throughout her career, Maria has worked with many industry-leading companies such as Ellie Mae, Hewlett-Packard, Mercury Interactive, VERITAS, and Amdahl.
Maria frequently writes about these topics on the TSIA blog on the topics of education services, customer adoption, and Learning-as-a-Service (LaaS).
View Members-Only Content Summary
Ask about TSIA membership to access.
Already a TSIA member? Sign In.
Data Analytics and Education Services
Using TSIA's 5-step Consumption Analytics Framework, this case study examines Juniper University Education Services (JUES) journey to data powerhouse.
Optimizing Education Revenue in the New Normal
In this TSIA webinar, we’ll discuss current revenue status and review some approaches customer training orgs can take to maintain and grow revenue.
TSIA Education Services Benchmarking
This report provides details on TSIA's current benchmarking methodology for education services.
Stories from the Frontline Managing an Education Business Amid a Pandemic
Join us to hear the frontline experiences of two TSIA member companies who are adapting their models to fit and address current challenges.
Slides | Customer Training in the Time of Coronavirus
Get insight into how COVID-19 is impacting customer training organizations today and how they’re responding to current challenges.
Education Services | Customer Training in the Time of Coronavirus
In 1985, a book by the name of Love in the Time of Cholera was written by Gabriel García Márquez. That book title keeps popping up when thinking . . .
Customer Training in the Time of Coronavirus 1
Learn about the impact of COVID-19 on customer training and what the education landscape will be post COVID-19.
The Impact of COVID-19 on Classroom Training
What happens to education revenue when it is highly dependent on face-to-face training and most of the world is mandating social distancing?
The State of Education Services 2020
In this 45-minute webinar, you’ll learn how customer training and education services continue to evolve in 2020 and beyond.
The State of Education Services: 2020
TSIA's "The State of Education Services" report covers trends in the marketplace and how they impact education organizations.
Fortifying the Customer Success and Education Services Handshake
Join us to learn key practices that constitute the building blocks for creating a solid customer success and education services partnership.
The Customer Success and Education Services Handshake
Best practices relative to the interactions between education services and customer success organizations.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.