Partner with TSIA
Diversity, Equity, and Inclusion
TSIA Giving Program
Customer Growth and Renewal
Service Offer Management
XaaS Channel Optimization
XaaS Product Management
XaaS Speaking Engagements
Become a Member
COVID-19 Resource Center
If you believe you are seeing this message in error,
please let us know.
Already a member? Please sign in to access this content.
Get Access to Member Content
Increasing contract renewals has always been important for technology companies, but the shift to OpEx business models has made increasing Annual Recurring Revenue (ARR) a top priority. So, how do you ensure growth of ARR? You implement a comprehensive customer satisfaction and loyalty process.
Join TSIA’s team of support services research executives for this 45-minute webinar as they share benchmark data to provide insights on the three layers of customer loyalty:
VP, Support and Field Services Research, TSIA
Director, Support Services Research, TSIA
Publish Date: July 8, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.