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On Demand Webinar

Reactive and Predictive and Prescriptive Support . . . Oh My!

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TSW Live! Support Services Session

The benefits of moving from Reactive to Predictive to Proactive / Prescriptive Support are huge for all support organizations. Responding to problems and “how to” incidents is expensive. Capturing performance data, purchase data, and usage patterns enable support organizations to predict future behavior can lead to better operational performance. Ultimately, the integration of data analytics into the business process can result in prescriptive actions that improve customer business outcomes.

Topics in this session include:

  • Incorporating Data Analytics into Support Services
  • Company Examples of Predictive, Proactive, Prescriptive Support
  • Framework for Analytic Feature Progression
  • Moving to Proactive / Prescriptive Support Enablers


Presented By:

Vele Galovski

VP, Support and Field Services Research, TSIA

Publish Date: May 1, 2020