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On Demand Webinar

How Qualtrics XM Community Empowers Customers through Digital Self-Service

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Vanilla Forums, with cooperation from Qualtrics XM, will be presenting a case study.

The Qualtrics XM Community forum includes some of the most prolific Qualtrics users in their fields. The forum provides a place to discuss projects and trade tips and tricks, and enables networking with other users.

Qualtrics, a TSIA member, is a leader in customer experience and creator of the experience management category. In this webinar, they will share how, and why, they created a world-class online support community by empowering their customers, listening to the data, and adopting an iteration mindset.

Attendees will learn:

  • Approaches to calculating deflection for community activity.
  • How to move your community from a support forum to an end-to-end experience platform.
  • Who should own/moderate the community as its reach expands beyond support.


Presented By:

John Ragsdale

Distinguished VP, Technology Research, TSIA

Adrian Speyer

Head of Community, Vanilla Forums

Emily Gottschalk

Managing Editor, Digital Support Experience, Qualtrics

Publish Date: September 24, 2020