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Professional services continues to be one of the top performing business segments in the U.S. In order to keep that trend alive, services firms need to focus on scaling their businesses and seamlessly adapt to changes in demand. The ability to respond to “flex” capacity will allow for optimized delivery in 2021. Key areas to focus on include:
Capacity planning and forecasting: Evaluate people, processes, and technology to ensure you have visibility and automation to staff projects with the right skills at the right time.
Partnering for success: Assess where you are on the continuum - hire, subcontract, partner - with your networks to achieve the optimal services mix and implementation results while developing expert services.
Manage outcomes: Exceeding customer expectations starts with the end in mind. Do you start each project with clearly defined outcomes or outputs? Measure progress and the end result?
Join John Ragsdale, distinguished vice president, Technology Research, TSIA and Chris Scalia, chief client officer, Mavenlink, to explore the opportunities and challenges that lie ahead as we enter post-pandemic recovery.
Distinguished VP, Technology Research, TSIA
Chief Client Officer, Mavenlink
Publish Date: October 1, 2020
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.