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We work with all phases of technology companies, from SMB firms to the world’s largest enterprise technology companies. TSIA helps technology and services organizations with the selection and value realization of tools and platforms, enabling them to better plan and execute their strategies.
How are companies using rich media, such as video, to improve knowledge consumption by employees and drive self-service success for customers?
What emerging interaction channels should be on your roadmap for support and sales? Today’s digital customer is increasingly interesting in SMS Text, WhatsApp, social media, chat bots, and more.
Social media interactions with customers are popular with consumer firms, but how are B2B companies leveraging social media for customer support, customer success, and sales?
What are industry drivers and emerging trends related to customer self-service, both for support, customer training and onboarding, and selling products and services?
Who are qualified companies that specialize in customer satisfaction/loyalty surveys for technology companies?
Which TSIA partners offer 'best of breed' real-time collaboration solutions for employees and customers, including chat, desktop sharing and remote control?
What are the top installed professional services automation (PSA) platforms used by TSIA members, and what are key capabilities to look for?
How do revenue leaders leverage technology to create automated and frictionless renewals, including enabling self-service renewals?
How are service and sales organizations leveraging mobile tools and applications to boost productivity and improve both the employee and customer experience?
Migrating to the Cloud
Join us to ensure your journey to the cloud is adaptable, simple and successful.
How to Improve Customer Success with Customer Training
Develop customer training programs that deliver a customized learning experience that fosters engagement and product adoption.
2018 Customer Engagement Trends and What to Expect for 2019
Discover customer engagement trends and uncover what matters most to businesses and consumers as we move into 2019.
Growing Services Revenue in a Fixed-Fee World
Explore how process efficiencies and automation to meet growing revenue targets.
Which Field Service Contractor Management Model Is Right for You?
Understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives.
The Key to Employee Retention in the Age of Services
Learn how your PSA solution can help improve employee retention (beyond your services business).
View Members-Only Content Summary
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The State of Knowledge Management: 2018
Results from TSIA’s 6th annual knowledge management survey.
5 Ways to Achieve Operational Excellence in Customer Service
Join a panel of experts who will discuss operational excellence and provide recommendations on how to increase the value of support services.
Service and Support Metrics That Matter
Join this forward-looking session that will highlight the critical metrics support leaders should be focused on.
Make Support Personal: Inject Relevance into Every Interaction
Discover how to inject relevance into your support experiences at every customer interaction.
5 Secrets to Driving Value from PSA Implementations
Discover how to avoid common problems and conduct proper PSA implementations
One Solution for the Complete Customer Journey
Join our webinar to learn about the ROI of customer acquisition versus retention.
TSIA conferences are ideal for technology and services leaders responsible for digital transformation, and implementing new technology, knowledge management, and self-service. You’ll find sessions focused on:
John works closely with member companies to deliver research and advisory programs focused on helping them improve their service operations and overall customer experience by leveraging innovative technology.
Learn more about John.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.