At TSIA, we understand the true value that lies within your data assets, as well as the hurdles to realize a return on investment. Our detailed analysis of the technology and services industry has identified a set of top analytics business challenges that we address as part of membership in any of our research areas.
Are technology companies more or less profitable today than they were five years ago?
What are the performance trends for the technology industry? How are revenues, margins, and profits trending?
How are technology companies implementing the emerging tactic of using consumption analytics to drive consumption economics?
How do I monitor customer usage and create effective usage scorecards?
What are the high ROI questions that service organizations can answer using consumption analytics?
How do we leverage predictive and prescriptive analytics to optimize services and provide value to customers?
How to get access to and efficiently/securely manage partner and consumer data streams.
What tools are available for connecting, analyzing, and mining often disparate data sources?
How are companies leveraging actual customer usage data to inform new service offerings?
How do we monetize investments in consumption analytics? What types of consumption data-driven apps and services will customers value the most?
How do tech companies structure their analytics organization? What functions need to be resourced in a mature services business? Do analytic resources report into functional, department, or corporate level leaders?
What consumption and adoption metrics should my services organization track?
What customer consumption and learning data are education organizations collecting, how is that data collected and how is it being applied to the education business?
How do we gain insight from unstructured data such as chat, logs, social? Further, how do we operationalize these insights with applications such as chat bots, leading indicators of CSAT, and prescriptive scripts for employees?
How is product connectivity changing technology business models?
These foundational papers, webinars, and conference presentations explore how to increase your top-line revenue growth and achieve ROI through the strategic use of TSIA data.
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TSIA Consumption Analytics Framework
Learn how to develop a framework for building an analytics capability within an organization.
Service Revenue Generation Market Performance Snapshot, H1 2018
TSIA's SRG Benchmark is updated every six months and this DataView showcases some of the key changes we have seen in the data.
Leveraging Unstructured Data: Quick Poll Findings
TSIA Quick Poll results assessing where members stand with unstructured data analysis, i.e., extracting and leveraging insights from text, audio, etc.
The ROI of Consumption Analytics
Results of a TSIA Quick Poll to assess how members are tracking analytic investments and to gauge the impact of this critical capability.
Data-Validated Benchmarking: Actionable Tech Industry Insights
This report provides details on TSIA's current benchmarking methodology.
TSIA Consumption Analytics Objectives
Starting with objectives, the TSIA Consumption Analytics Framework helps members develop an analytics capability to enable successful B4B processes.
Tell Us About Your Analytics Projects
Help us better understand your current analytic initiatives. The better we understand current goals, the more we can tailor our research to your needs
Expand Selling ROI Calculator
Use TSIA’s benchmark-validated Expand Selling ROI Calculator to maximize lead generation opportunities at fraction of your current costs.
Field Services ROI Calculator
Use TSIA's benchmark validated Field Services ROI Calculator to set achievable goals for reducing your total incident cost.
Professional Services ROI Calculator
Get a benchmark-validated understanding of how billable utilization, hourly rates, and rate discounting impact professional services revenue.
Customer Success ROI Calculator
Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.
Education Services ROI Calculator
Make benchmark-validated adjustments to your education services pricing, discounting, and bundling practices.
TSW offers extensive insight and actionable takeaways for those in the analytics community. You’ll find sessions focused on:
Jeremy works with members to identify and study the emerging trends in consumption analytics through surveys, case studies, webinars, presentations, and member inquiries. He also is the head of TSIA's internal analytics team, known as "the A-Team", which provides analytics support for TSIA, including the research team, by analyzing their benchmark and survey data.
Learn more about Jeremy.
Our Data Analytics Champions group is an active community of member organizations that share a common interest in analytics. The findings from their quarterly discussions on emerging trends, analytics initiatives, challenges, and best practices directly contribute to the creation of new member resources in the area of analytics research.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.