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Research Report

The Top 8 Managed Services Metrics to Measure - Abridged Version

We are currently seeing dramatic growth in managed services across the technology industry. 

Yet many companies struggle with how to measure the health of these businesses, even at the highest level.

In this complimentary report, you'll find two of the eight critical metrics every managed services provider should be measuring, which include:
  • Total recurring revenue growth
  • Top-line (net-new) recurring revenue growth rate

You'll also see a current snapshot of industry performance on both metrics, as well as a breakdown for each MS provider type.

Authored By:

Jeff Connolly

Senior Director, Managed Services Research, TSIA

Publish Date: July 11, 2020

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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