2019 Professional Services Technology Stack
Professional services teams are becoming increasingly reliant on technology as a way of boosting productivity, visibility, and ultimately, project margins.
Technology is incredibly important to the success of professional services. Various platforms and applications are required to identify projects to be delivered, track consulting engagements in progress, and to correctly bill for services when projects are complete.
Professional services executives should understand which enabling technology components are already well adopted, as well as emerging tools that may provide a boost to operational and financial metrics. TSIA has identified 11 separate applications categories recommended for highly productive, scalable PS teams, including:
- Core infrastructure technology
- Productivity tools
- Tools to understand and track customer behavior and sentiment
Download this report to access the recommended technology stack for professional services and the list of top installed vendors in each technology category.
In addition, a new section has been added to the report about how technology can be leveraged for “extreme automation,” making dramatic improvements to productivity, service quality, or revenue through the use of innovative technology.
Distinguished Vice President, Service Technology Research, TSIA
Distinguished Vice President, Professional Services Research, TSIA
Publish Date: January 31, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
Experience Our Community
Our thriving community of 35,000 services leaders rely on TSIA insights every day.