Managed Services

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Get Managed Services Research and Advisory with TSIA

There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice.

Top Managed Services Challenges

Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:

Managed services relation to XaaS

Creating an executable and measurable managed services strategy

Managed services go-to-market strategies

Key performance indicators (KPIs) for managed services

Expand to see more business challenges we can help you solve+

Managed Services Relation to XaaS

How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc.)?

Creating an Executable and Measurable Managed Services Strategy

How do I create an executable and measurable managed services strategy that also aligns with our product strategy?

Managed Services Go-to-Market Strategies

What are the various go-to-market options for a Managed Services business?

Key Performance Indicators (KPIs): Managed Services

What are the key metrics that Managed Services organizations should monitor?

Defining a Managed Services Organization Structure

What is the optimal organization structure for a Managed Services business?

Defining Market Focused Managed Services Offers

What are the most market relevant managed services offers for technology solutions?

Creating Standard, Repeatable Offers for Managed Services

What is the process required to build standard managed services offerings?

Managed Services Optimal Delivery Structure

What is the optimal delivery structure for managed services?

Managed Services Sales Team Organizational Structure

Is it better to have a dedicated Managed Services Sales team or can it be a general Services Sales team?

Managed Services Tools and Platforms

What technologies are companies using to support their managed services offerings?

Managed Services Operational Processes

What are key operational processes required to successfully scale the business?

Best Practices for Managing Base Client Revenue, Contracts and CSAT

What are the best practices for managing base client revenue, contracts, and client satisfaction?

Effective Managed Services Sales Quote Processes

What are the best processes to enable successful managed services sales?

Managed Services Pricing Methodologies

What are the common practices used for pricing managed services offers?

Managed Services vs. Professional and Support Services

How do managed services relate to traditional service lines such as Professional Services and Support Services?

TSIA Can Help

TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.

Experience Our Managed Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.

TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.

Managed Services Best Practices for the Pandemic and Beyond

Learn how managed services organizations are successfully adapting and succeeding during this pandemic and beyond.

Research Report

TSIA Managed Services Benchmarking

This report explains the critical role the TSIA Managed Services Benchmark process can play in driving organizational transformation.

Research Report

The Top 8 Managed Services Metrics to Measure - Abridged Version

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

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Research Report

The Top 8 Managed Services Metrics to Measure

An abridged version of a TSIA report that captures the critical financial KPIs that must be measured in managed services and how they are calculated.

Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

Managed Services Retooling Making the Most of Your COVID 19 Pitstop

Join us to learn six capabilities for retooling your Managed Services organization.

Research Report

The Rise of AIOps

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.

Research Report

Slides | The Impact of COVID19 on Managed Services

Get data from TSIA's Rapid Research Response Initiative which reveals the impact of COVID-19 on Managed Services Organizations.

Managed Services | The Impact of COVID-19 on Managed Services

The value proposition of Managed Services has been built on the back of transferring risk and complexity to trusted third party providers. In these . . .

The Impact of COVID19 on Managed Services 1

Learn the core capabilities Managed Services providers rely on to survive and thrive during this crisis.

Research Report

The State of Managed Services: 2020

Annual report documenting major trends and disruptions in managed services for 2020, with a focus on the global pandemic.

Managed Services - The Beating Heart of Transformation

Let’s explore why Managed Services is flourishing and how to develop the core set of MS capabilities to service subscription-based relationships.

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:

Evolving your economic engine from product to managed services
Keys to successfully growing managed services: What has worked for you?
Next-generation automation in the delivery of managed services

Learn More

Experience Our Community

Join our community of managed services leaders.

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Meet Our Managed Services Research Executives

This team of expert research executives heads up our managed services research practice.