Managed Services

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Get Managed Services Research and Advisory with TSIA

There are many ways to begin the journey towards optimizing, improving, and growing your managed services business,
and TSIA has uncovered hundreds of different practices that are being used all across the technology industry. With a TSIA Managed
Services membership, organizations are equipped with managed services best practices, insights and trends, and expert advice.

Top Managed Services Challenges

Here’s a look at the top business challenges we’re currently helping our Managed Services members solve:

Managed services relation to XaaS

Creating an executable and measurable managed services strategy

Managed services go-to-market strategies

Key performance indicators (KPIs) for managed services

Expand to see more business challenges we can help you solve+

Managed Services Relation to XaaS

How do managed services offers relate to cloud services (SaaS, PaaS, IaaS, etc.)?

Creating an Executable and Measurable Managed Services Strategy

How do I create an executable and measurable managed services strategy that also aligns with our product strategy?

Managed Services Go-to-Market Strategies

What are the various go-to-market options for a Managed Services business?

Key Performance Indicators (KPIs): Managed Services

What are the key metrics that Managed Services organizations should monitor?

Defining a Managed Services Organization Structure

What is the optimal organization structure for a Managed Services business?

Defining Market Focused Managed Services Offers

What are the most market relevant managed services offers for technology solutions?

Creating Standard, Repeatable Offers for Managed Services

What is the process required to build standard managed services offerings?

Managed Services Optimal Delivery Structure

What is the optimal delivery structure for managed services?

Managed Services Sales Team Organizational Structure

Is it better to have a dedicated Managed Services Sales team or can it be a general Services Sales team?

Managed Services Tools and Platforms

What technologies are companies using to support their managed services offerings?

Managed Services Operational Processes

What are key operational processes required to successfully scale the business?

Best Practices for Managing Base Client Revenue, Contracts and CSAT

What are the best practices for managing base client revenue, contracts, and client satisfaction?

Effective Managed Services Sales Quote Processes

What are the best processes to enable successful managed services sales?

Managed Services Pricing Methodologies

What are the common practices used for pricing managed services offers?

Managed Services vs. Professional and Support Services

How do managed services relate to traditional service lines such as Professional Services and Support Services?

TSIA Can Help

TSIA has identified capabilities that Managed Services organizations can implement to drive compelling results around
revenue growth, profit contribution, and revenue retention.

Experience Our Managed Services Research

Get a glimpse into our vault of board-ready data insight, thought leadership, best practices and
trends in managed services.

TSIA’s Managed Services research is backed by over one million data points, and covers topics like managed services offers, pricing,
key metrics and KPIs, tools and platforms, organizational models, and more.

Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

Research Report

The Rise of AIOps

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.

Why Managed Services is Critical to Your Companys Future

Learning the relationship between “as-a-service” business models and managed services capabilities.

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Research Report

Managed Services Sales Compensation: 2017 Survey Results

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.

The State of Managed Services 2019

Learn about trends and metrics that dictate what lies ahead for managed service providers (MSPs) in 2019.

Do "This," Not "That" to Successfully Grow Your Managed Services Business

Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.

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Research Report

The Case for Customer Success in Managed Services

This service insight details how sales and support can work together within a LAER model to help transform managed services growth.

Starter Kit

The Managed Services Starter Kit for OEMs

Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.

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Research Report

Top Five Mistakes Made When Starting a Managed Services Business

The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .

The State of Managed Services 2018

Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.

Research Report

The State of Managed Services: 2018

This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.

Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the managed services community. You’ll find sessions focused on:

Evolving your economic engine from product to managed services
Keys to successfully growing managed services: What has worked for you?
Next-generation automation in the delivery of managed services

Learn More

Experience Our Community

Join our community of managed services leaders.

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Meet Our Managed Services Research Expert

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Learn more about George.