Field Services

Field Services Business Challenges

We know what's trending in field services.

TSIA’s Field Services research covers service delivery, which includes on site, spare parts, reverse logistics, remanufacturing, IoT, predictive and preventive maintenance, as well as Sales in the form of differentiated offers.

Here are some of the business challenges we are helping Field Services organizations overcome at tech companies across the globe.

Expand to view the top field services business challenges +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and
thought leadership in field services.


The New Field Service Organization

Find out how field service organizations are reinventing themselves to play a new, critical role for hardware and equipment manufacturers.

Research Report

TSIA HT 20, Q3 2018

The Healthcare Technology 20 tracks 20 of the largest global providers of tech solutions to the healthcare industry. This report is for Q3 2018.


Creating Field Service Offers that Increase Customer Value

Identify and develop differentiated field service offerings that drive profitable services revenue growth and deliver business value to customers.

Research Report

The State of Healthcare Technology: 2018-2019

Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.


The State of Healthcare Technology 2018-2019

Get the latest research, data, and trends on how healthcare technology organizations are evolving to adjust to a changing economy.


Winning the Field Services Talent War

Join us to learn key findings from TSIA’s Field Service Workforce and Compensation Study and find out how your organization can win the talent war.


The Digital Transformation of OEM's and Hardware Companies

VP-level and above attendees will participate in facilitated peer discussions on key business challenges. The sessions will be led by TSIA research . . .

Research Report

The Impact of Smart, Connected Products on Business Models

Smart, connected products are disrupting industrial equipment company business models. Download this resource to learn more.


The State of Field Services 2018

See which key field service trends and core capabilities your organization needs to embrace to succeed in 2018.

Research Report

Spare Parts and Logistics 2017 Multi-Member Study Report

The results of TSIA’s annual multi-member survey focused on the hottest topics and concerns around spare parts and logistics.

Research Report

The State of Field Services: 2018

This report features what’s trending in field services this year and serves as a guide on how to achieve success in 2018 and beyond.

Research Report

The Benefits of Leveraging Your Field Service Workforce to Drive Adoption

Download this quick tool and start leveraging your field services workforce to help customers improve process efficiency and more.


Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the field services community. You’ll find sessions focused on:

  • Moving from free to fee with differentiated field service offers
  • Emerging trends in spare parts, logistics, and supply chain
  • Best practices in monetizing IoT services
Vele Galovski speaking at TSW

Experience Our Community

Join our community of field service leaders.

Meet Our Field Services Research Expert

Vele Galovski is TSIA’s vice president of field services research. He works closely with member companies to deliver research and advisory programs focused on helping them optimize field service delivery and engineer profitable customer outcomes.

Learn more about Vele.


Field Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.

Cisco Systems

Dillard Myers
Global Service Supply Chain


Mary Cay Kosten
SVP, Customer Service

Endress+Hauser Consult

Franck Perrin
Corporate Director, Services

Oracle Corporation

Keith Stanback
VP North America Systems Support Services


TSIA Member Outcomes

Reducing costs, increasing service revenue, and driving adoption.

See the impact TSIA is making on the tech industry by helping field services organizations improve their performance.