TSIA's detailed analysis of the industry has identified a top set of expand selling business challenges that we address through our membership program.
What are the best practices for compensating and motivating Services and Customer Success teams to drive upsells and cross-sells?
How do we optimize our customer engagement model to grow revenue from existing customers?
How do we utilize data and customer intelligence to identify new service opportunities with existing customers?
How do we get our Sales, Marketing, Customer Success, and Services teams aligned around the best ways to grow revenue from existing customers?
What are some first steps we can take to engage Services and Customer Success in the Sales Process to grow existing customers?
How do we best utilize our Service and Customer Success teams to grow Service revenue with existing customers?
How do I launch a lead generation program with our Service and/or Customer Success teams to help them find new opportunities with existing customers?
What are the best practices for Service and Customer Success teams to generate leads for new business with existing customers?
What are the best practices leveraging the data generated by our products and our services teams to identify and close new business with existing customers?
How do we determine which upsells and cross-sells should be handled by our Sales teams, and which should be driven by our Customer Success or Service teams or our channel partners?
How can we utilize our Service and Customer Success teams in creative ways to deliver key messages and provide useful information to customers as part of their already-occurring interactions?
What are the best practices for growing existing customers in a subscription model?
How do we build the business case internally to invest in engaging Services and Customer Success in the sales process?
Chatbots for B2B Lead Generation: How to Deliver Conversations at Scale
Learn how modern conversational chatbots can help companies engage prospects with personalized, contextual information at scale.
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Account Intelligence for Customer Growth
This report offers valuable insights into where to focus your time and resources around analytics, customer data, and account intelligence.
How to Find Leads for Services
Join us for this 30-minute webinar to discuss best practices for involving Services in the Sales process.
A 30-Minute Crash Course on the World of Sales
To work effectively with your Sales teams, it’s imperative to understand their mindset, culture, and language. Get your 30-minute crash course.
Expand Selling for Education Services
How to turn interactions between instructors and customers into leads and actionable insights for sales, benefiting your company and the customer.
How to Close Upsells with Services and Customer Success
This report gives guidance on how to involve services and customer success teams in upselling to existing customers.
Engaging Services and Customer Success in the Sales Process
Across the technology industry, companies are under pressure to use their limited Sales and Marketing resources to increase revenue - effectively . . .
How Services and Marketing Can Work Together for Customer Growth
This report gives guidance on the ways that services and marketing teams can work together to foster customer growth.
How to Launch a Lead Generation Program with Services and Customer Success
A step-by-step guide for how to launch a pilot lead generation program at your company by utilizing your services and customer success teams.
Helping Will Sell Selling Won't Help
Find out how your Services and Customer Success teams can help drive revenue growth for your company, while helping improve customer outcomes.
Engaging Services in the Sales Process
Join us to learn when, where, and how Services teams should be brought into the sales process to help drive low-cost revenue growth.
The State of Expand Selling 2018
Get the latest TSIA research, industry trends, and data point that a shift in how technology companies are acquiring low-cost revenue in 2018.
TSW offers extensive insight and actionable takeaways for executives in the technology and services community. Learn more about combining your Sales and Services teams to scale your business, including:
Steve Frost is TSIA’s vice president of expand selling research. He works closely with member companies to deliver research and advisory programs focused on how to use different sales approaches and Services touchpoints to drive new leads, increase revenue, and provide better customer outcomes.
Learn more about Steve.
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
General Manager, Support Sales
VP, Global Field Success
Vice President, Services
SVP, Global Sales Operations
See the impact TSIA is making on the tech industry by helping Expand Selling organizations improve their performance.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.