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Education Services

Get Customer Training Best Practices and Advisory with TSIA

Are you struggling to define a successful customer training strategy that will lay the foundation for continued customer success? TSIA’s data-driven
insights, peer-learning opportunities, and detailed analysis of top customer training trends allow our members to successfully increase product adoption
and customer usage within their organizations. At TSIA, we have a dedicated research practice and a team of industry experts to help technology companies build
and grow their customer training programs, called "Education Services." TSIA’s Education Services membership can provide your organization with the most
comprehensive benchmarking data in the industry, exclusive insights on current trends, and expert advice along the way. We help your organization train
customers for long-term success. 

Top Customer Training Challenges  

Here’s a look at the top business challenges we’re currently helping our Education Services members across the globe solve: 

Developing an education services business model
Defining education services metrics
Identifying the subscription model definition for customer training
Developing education services pricing practices and policies

Expand to see more business challenges we can help you solve+

Experience Our Customer Training Research

Get solutions to your customer training challenges around pricing, renewal, social strategy, and more.


Education Subscription Offers: Knock-Knock Who's There?

Uncover the important factors that make education subscription offers both effective and profitable.

Research Report

Education Services Sales

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.


Education Services Sales: All Work, No Play

Join us for this 30-minute webinar to discuss how TSIA can help you develop a successful sales strategy.

Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.

Research Report

The Usage of Video in Online Learning: Survey Findings

Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.


Transforming Services with Video: Are You Keeping Up?

TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?

Research Report

The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv

Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.


Keeping Your Head Above Water: Content Maintenance in a XaaS World 

As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .


The State of Customer Training 2018

This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.

Research Report

The State of Education Services: 2018

This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.

Research Report

Training Practices Quick Poll: Summary of Findings

Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.

Research Report

Education Services Revenue Preservation and Growth: What's Your Game Plan?

This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.


Attend a TSIA Conference

TSIA conferences offer extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:

  • Beyond the smile sheets: How is education services measuring value?
  • How is education services partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Maria Manning-Chapman speaking at TSW

Experience Our Community

Join our community of education services leaders.

Meet Our Education Services Research Expert

Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer training organizations and effectively drive product usage and customer adoption.

Learn more about Maria.


Education Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Jan Meyer
SVP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio


Donna Walker
Director, Global Skills Initiative

Emerson Automation Solutions

Jeffrey Hackney
Director, Global Educational Services


Amy Regan Morehouse
SVP, Trailhead GTM


TSIA Member Outcomes

Enhancing education services offers and achieving revenue growth.

In this video clip, one of our Education Services members talks about how TSIA helped him overcome a service business challenge around pricing.