Education Services

Education Services Business Challenges

We know what's trending in education services.

TSIA's detailed analysis of the industry has identified a top set of education services business challenges that we address through our membership program.

Expand to view the top education services business challenges +

Experience Our Research

Get a glimpse into our vault of board-ready data insight and thought leadership in education services.


Education Subscription Offers: Knock-Knock Who's There?

Uncover the important factors that make education subscription offers both effective and profitable.

Research Report

Education Services Sales

This research report summarizes findings from the Education Services Sales Summit and highlights nine sales best practices.


Education Services Sales: All Work, No Play

Join us for this 30-minute webinar to discuss how TSIA can help you develop a successful sales strategy.

Research Report

Transitioning from the Traditional Transactional Stage to the Experiment Stage

First part in a 3-part series that addresses the transition that education services organizations must make to support a SaaS business model.

Research Report

The Usage of Video in Online Learning: Survey Findings

Findings from the 2018 Video in Learning survey that looks at the usage of video in learning, and covers practices, metrics and technology.


Transforming Services with Video: Are You Keeping Up?

TSIA’s recent Video in Learning survey reveals that more than 52% of all e-learning titles are now video-based. Are you staying on trend?

Research Report

The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv

Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.


Keeping Your Head Above Water: Content Maintenance in a XaaS World 

As companies transition to XaaS business models, an ongoing challenge for Education Services (ES) organizations is the endless content maintenance . . .


The State of Customer Training 2018

This webinar covers four trending items for education services organizations in 2018 based on TSIA members’ top service business challenges in 2017.

Research Report

The State of Education Services: 2018

This report features what’s trending in education services this year and serves as a guide on how to achieve success in 2018 and beyond.

Research Report

Training Practices Quick Poll: Summary of Findings

Education Services Quick Poll covering providing lunch for public classroom training, electronic versus print publication, and usage of assessment.

Research Report

Education Services Revenue Preservation and Growth: What's Your Game Plan?

This article discusses 7 strategies and includes over 25 tactics that ES organizations can use to preserve and grow ES revenue.


Attend a TSW Conference

TSW offers extensive insight and actionable takeaways for those in the education services community. You’ll learn how to streamline your services while improving customer satisfaction and decreasing attrition rates. In addition, you’ll find the answers to the following questions:

  • Beyond the smile sheets: How is education services measuring value?
  • How is education services partnering with other service lines to enhance or improve the customer experience?
  • Which technology education services is using in the provision of its learning and content development?
Maria Manning-Chapman speaking at TSW

Experience Our Community

Join our community of education services leaders.

Meet Our Education Services Research Expert

Maria Manning-Chapman is TSIA’s vice president of education services research. She works closely with member companies to deliver research and advisory programs focused on helping them optimize their Education Services organizations and effectively drive product usage and customer adoption.

Learn more about Maria.


Education Services Advisory Board

This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.


Jan Meyer
VP, Global Head of Digital Learning Solutions & Product Knowledge Portfolio


Donna Walker
Director, Global Skills Initiative

Emerson Automation Solutions

Jeffrey Hackney
Director, Global Educational Services


Amy Regan Morehouse
SVP, Trailhead GTM


TSIA Member Outcomes

Increase product adoption and grow education services revenue.

See the impact TSIA is making on the tech industry by helping education services organizations improve their performance.