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Creating a frictionless renewal landscape is vital to optimizing recurring revenue growth, but the associated challenges can often derail that success. At TSIA, we have a research and advisory practice dedicated to helping you optimize revenues throughout the customer lifecycle. We call this practice “Customer Growth and Renewal.”
TSIA’s Customer Growth and Renewal membership provides focused, data-informed research on proven practices for service and subscription revenue. This includes renewal of annuities, lead generation through services, cross-functional growth strategies, and frictionless renewal through subscription plans for XaaS business models and maintenance and support contracts. Whether you’re a traditional technology IT and services company, a born-in-the-cloud SaaS company, or an industrial equipment manufacturer, TSIA’s exclusive insights and customer growth and services renewal best practices can help you exceed your goals.
How do I benchmark my company's recurring service revenue performance versus the industry?
How do we optimize our customer engagement model to keep and grow revenue from existing customers?
What are the best practices for utilizing data to enable renewals and find new opportunities with existing customers?
How do I utilize auto-renew terms and online payment options to reduce friction in the renewal process?
What are the key metrics to measure the health of retaining and growing subscription revenues?
How do we effectively convince our existing on-premise customers to move to our XaaS offerings and help them effectively migrate their data and operations?
What are the practices employed by companies that experience best-in-class renewal rates for service contracts and subscription plans?
What are the best practices for compensating and motivating expansion and renewal sales?
How do we determine which expansions and renewals should be handled by our Sales teams, and which should be driven by our Customer Success teams, Renewals teams, or our Channel Partners?
What skills are required for our teams to close expansions and renewals, and what are the best practices for enabling them?
Learn more about how TSIA can help your organization promote customer growth and optimize your renewal rates.
The Building Blocks of Renewal Sales
Organization strategy for renewing recurring revenue.
Expand and Renew
This report looks at how to maintain and grow revenue without additional sales and marketing budgets.
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XaaS Value Propositions
This paper provides a detailed review of the value proposition attributes contributing to strong renewal results.
Renewals Who Should Own Them
In this TSIA webinar, we will discuss how to revise your renewal coverage models.
TSIA Service Revenue Generation Benchmarking
Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.
2020 Renewing Recurring Revenue via Channel Partners
A key renewal strategy and business capability is the ability for technology firms to renew recurring revenue via channel partners. Between 38% to . . .
Renewing Recurring Revenue via Channel Partners
This report explores practices technology companies should pursue to improve renewal rate performance and drive revenues.
Survival Guide for Renewing Recurring Revenue in the COVID-19 Economic Crisis
In this paper we discuss the implications of discounts on ARR and their impact on a company over a long period of time.
Recurring Revenue Waterfall
Renewal of recurring revenue can be tracked across the renewal lifecycle and factors that remove value or increase value can be measured and acted . . .
Optimizing Renewal of Recurring Revenue with Partners
This paper discusses practices and business capabilities employed by vendors to optimize the renewal of recurring revenue with channel partners. . . .
Outcome Selling and Renewal Value Management
This TSIA webinar will discuss Outcome Selling and Renewal Value Management and how this emerging capability will become an operational necessity.
Slides | Critical Inputs to a Successful Renewal Strategy
Get insight into connection points within your company that contribute to maximizing your revenue potential and minimizing churn.
TSIA conferences offer extensive insight and actionable takeaways for those in the subscription services community. You’ll discover how to optimize the subscription renewal process to scale your business and increase customer growth. Additionally, you will learn more about:
This elite group of professionals advises TSIA on how to best deliver relevant programs, research, and events to members.
Rob Rosa SVP, Worldwide Service Sales
Jeremy Aston VP, Customer Experience, Strategy, & Planning
Lou Mabley GSD Operations, VP Operations
Johan Kvist Client Success Facilitator
See the impact TSIA is making on the tech industry by helping customer growth and renewal organizations improve their performance.