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John Ragsdale

Distinguished Researcher, VP Technology Ecosystems

John Ragsdale is a distinguished researcher and the vice president of technology ecosystems for TSIA. His area of expertise is in assisting enterprise technology firms with the selection and value realization of tools and platforms, with a constant focus on the customer experience. John works closely with TSIA’s partner ecosystem, identifying leading and emerging technology vendors whose products help solve the key business challenges faced by TSIA members. John earned the title of TSIA Distinguished Researcher when he reached over ten years in a research role at TSIA, having authored over 250 research articles, answered 3,000+ member inquiries, and developed frameworks and survey methodologies that helped members address complex business challenges.


Research and Webinars

Check out the most recent Technology resources.


Reinvent Support Communities: How to Expand Ticket Deflection to Revenue Growth

Learn how to make your community a crucial piece of your company’s retention strategy.


Accelerating and Scaling Your Professional Services Delivery for 2021

Learn how to scale your Professional Services business for the road ahead through capacity planning, partner involvement, and outcome management.


How Qualtrics XM Community Empowers Customers through Digital Self Service

Join us for a comprehensive case study on how Qualtrics created a world-class online support community unlike others you’ve seen before.


Customer Engagement for a New Digital First World

Learn how to improve your customer experience, agent satisfaction and revenue in the new normal.


Services Convergence Expanding Use Cases for PSA

An overview of professional services automation and how your team can leverage these capabilities to better predict and manage project revenues.


Findability The Search for Enterprise Content

Join us for a panel discussion on knowledge management best practices with experts from Dell, Informatica, TeleTracking, Coveo, TSIA, and more.

Research Report

TSIA Enterprise Knowledge Management Maturity Model

This report guides companies in evaluating the strength of their knowledge management programs and identifies steps to take KM to the next level.


ERP for Services Based Firms Selection Implementation and Success

How selecting the wrong ERP costs you more than just dollars.


Teaching Customer Facing Skills to CSMs SITA Customer Success Case Study

Join us and learn a new approach to accelerate and transform your evolving Customer Success organization effectively and efficiently.


Delivering an Exceptional Customer Experience in an Omni Channel Environment

Learn best practices for creating an omni-channel support strategy enabling a tailored, continuous, and unified customer experience.


Automation and Operational Excellence Delivering Predictable Customer Service

Learn how automation is the tool to help increase both employee cross team communication and satisfaction, leading to an improved customer experience.


5 Steps to Improve Your Digital Engagement During COVID19 and Beyond

Learn how to not only improve your business' current digital engagement, but also how to create a strategy that will lead you toward future success.