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George Humphrey

VP & Managing Director, Service and Delivery Research and Advisory

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. Given his extensive background, George also directly supports the managed services research practice. He has 25+ years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • The Haves and the Have Nots–What Companies Must Do to Thrive
  • Emerging Economic Engines of Technology Providers
  • Emerging Delivery Capabilities and the Rise of AIOps
  • The XaaS Transformation
  • Scaling Delivery for Operations Solutions
  • Optimizing Your Organization for Service-Led Solutions
  • Must-Have Characteristics of a Successful Managed or XaaS Business
  • Kickstarting Your Managed Services Business
  • Organization Capabilities Accelerators

Research and Webinars

Check out the most recent Managed Services resources.

Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

Research Report

The Case for Services Convergence and Big “C” Customer Success

This report examines services convergence and Big "C" customer success.

Research Report

The Rise of AIOps

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.

Research Report

Industry Scenario: Extreme Remote Services

This paper helps technology companies respond to the urgent issues created by the global pandemic and also looks at future initiatives post-crisis.


Why Managed Services is Critical to Your Companys Future

Learning the relationship between “as-a-service” business models and managed services capabilities.


Red Alert! Why Managed Services is Critical to Your Company's Future!

Disruption happens. Markets change. Customers have voted with their wallets and what they want is very clear; they want something you’re probably . . .

Research Report

Managed Services Sales Compensation: 2017 Survey Results

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.

Research Report

2019 Managed Services Technology Stack

This report defines the recommended technology stack for managed services and lists the top-installed vendors in each technology category.


The State of Managed Services 2019

Learn about trends and metrics that dictate what lies ahead for managed service providers (MSPs) in 2019.


Keynote - Optimizing Organizational Capabilities for XaaS and Why It Looks a Lot

In 2014, TSIA conducted a webinar called "identifying the beginning of a mega-trend in tech." Fast forward to 2018 and the data is compelling. . . .


Do "This," Not "That" to Successfully Grow Your Managed Services Business

Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.