We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.
Ensure technology adoption and deliver customer business outcomes.
Optimize customer engagement through learning to drive product adoption.
Use services teams to grow revenue with existing customers.
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Grow and scale your managed services business.
Optimize your project delivery and consulting services.
Develop, attach, and renew recurring service offers.
Sell technology-as-a-service and subscription-based offers.
Optimize and transform support organizations to provide next-generation service.
Optimize product management for as-a-service success.
Stay current on the latest industry trends.
Improve operations and outcomes with data-driven insights.
Maximize investments in social and service technology.
TSIA Data-Validated Questionnaire Instruments
This research report describes the four TSIA instrument types that provide data-validated, boardroom-ready insights to its members.
Making the Move to Outcome-Based Selling
This report will help technology sales organizations make the shift from the traditional, transactional model to outcome-based selling.
2018 Technology Adoption and Spending Report: XaaS Product Management
XaaS product management technology adoption and spending for 2018-2019.
Creating LAER Efficiency with Customer Success
Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.
The State of Healthcare Technology: 2018-2019
Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.
5 Phases to Creating and Launching Outcome-based Service Offers
The creation of compelling services that help customers achieve their outcomes.
In the “5 Phases To Creating and Launching Outcome-Based Service . . .
Engaging Services and Customer Success in the Sales Process
Across the technology industry, companies are under pressure to use their limited Sales and Marketing resources to increase revenue - effectively . . .
Introducing the Technology-as-a-Service Playbook
Technology-as-a-Service Playbook is the end-to-end guide that details the plays your company can run to establish and grow a profitable . . .
The PSO's Guide to Charter Alignment
This ebook provides a step-by-step approach to aligning your professional services (PS) charter with overall business objectives. Having an aligned . . .
The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv
Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.
A Primer for Outcome Engineering
This research report provides a framework TSIA members can use to move the concept of outcome engineering forward in their companies.
TSIA Service Revenue Generation Benchmarking
Key results, operational metrics, and practices for on-premise and cloud businesses that enable companies to grow recurring service revenues.
TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 21-23 at TSW Las Vegas 2019 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.
Win a free pass to attend our Technology & Services World conference May 6-8
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.