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We’re Here to Help You Achieve
Business Outcomes

Unlike technology consulting firms, TSIA provides deep data insight and an executive peer community to help you improve the strategic, financial, and operational performance of your business. If you are a technology executive who owns service delivery, company revenue growth, or product success, TSIA is for you.


For the Executive Who Owns Service Delivery

TSIA provides industry-validated research and advisory for establishing, evolving, scaling, and optimizing services delivery organizations and business models. The research practices that focus on these initiatives are:

Customer Success
Education Services
Field Services
Managed Services
Professional Services
Support Services

For the Executive Who Owns Company Revenue Growth

TSIA provides industry-validated research and advisory that optimizes revenue generating capabilities across business functions. The research practices that focus on these initiatives are:

Expand Selling
Subscription Sales
XaaS Channel

For the Executive Who Owns Success of the Offer Portfolio

TSIA provides industry-validated research and advisory for development of both technology and services offer portfolios. The research practices that focus on these initiatives are:

Service Revenue
XaaS Product

In addition to the research practices listed above, TSIA also offers validated insights on industry trends, consumption and data analytics, and investing in technology to improve your end-to-end customer experience.

Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.


All About TSIA Advisory Services

TSIA Advisory Has the Answer Today's technology and services organizations rely on TSIA to provide them with the right business frameworks, best . . .

Research Report

TSIA Data-Validated Questionnaire Instruments

This research report describes the four TSIA instrument types that provide data-validated, boardroom-ready insights to its members.

Research Report

Making the Move to Outcome-Based Selling

This report will help technology sales organizations make the shift from the traditional, transactional model to outcome-based selling.

Research Report

2018 Technology Adoption and Spending Report: XaaS Product Management

XaaS product management technology adoption and spending for 2018-2019.

Research Report

Creating LAER Efficiency with Customer Success

Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.

Research Report

The State of Healthcare Technology: 2018-2019

Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.

Research Report

5 Phases to Creating and Launching Outcome-based Service Offers

The creation of compelling services that help customers achieve their outcomes. In the “5 Phases To Creating and Launching Outcome-Based Service . . .

Research Report

Engaging Services and Customer Success in the Sales Process

Across the technology industry, companies are under pressure to use their limited Sales and Marketing resources to increase revenue - effectively . . .

Research Report

Introducing the Technology-as-a-Service Playbook

Technology-as-a-Service Playbook is the end-to-end guide that details the plays your company can run to establish and grow a profitable . . .

Research Report

The PSO's Guide to Charter Alignment

This ebook provides a step-by-step approach to aligning your professional services (PS) charter with overall business objectives. Having an aligned . . .

Research Report

The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv

Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.

Research Report

A Primer for Outcome Engineering

This research report provides a framework TSIA members can use to move the concept of outcome engineering forward in their companies.

TSIA Interact image

TSIA Interact: Building the New Future

Join TSIA member companies like Google, Philips, Salesforce, and Zuora for our new virtual experience: TSIA Interact, October 20-22. This event is specially designed for quickly evolving technology Services, Sales, Channel, and Product teams.


Experience Our Community

Our thriving community of 40,000 technology and services leaders rely on TSIA insights every day.

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