We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.
Ensure technology adoption and deliver customer business outcomes.
Optimize customer engagement through learning to drive product adoption.
Use services teams to grow revenue with existing customers.
Optimize field service delivery and drive digital transformation with IoT and Big Data.
Grow and scale your managed services business.
Optimize your project delivery and consulting services.
Develop, attach, and renew recurring service offers.
Sell technology-as-a-service and subscription-based offers.
Optimize and transform support organizations to provide next-generation service.
Optimize product management for as-a-service success.
Stay current on the latest industry trends.
Improve operations and outcomes with data-driven insights.
Maximize investments in social and service technology.
The Building Blocks of Customer Success
Learn the basics of customer success, how to apply it to your current organization, and ensure recurring revenue and profits for years to come.
Digital Learning Strategy: What's Yours? (Abridged)
Digital learning best practices, including digital learning options, how to promote learner engagement, and the monetization of digital offers.
Generating $7 B2B Leads from Your Customer-Facing Teams
In this white paper, we will explore how your customer-facing teams are an untapped source of low-cost B2B lead generation.
Executive's Guide to Digital Transformation and Monetizing IoT
Digital transformation is impacting industrial equipment and healthcare tech companies. Navigate the transition to IoT with this guide.
Defining Managed Services: 2017
This document frames out common offer structures for managed services, illustrates ITIL alignment with the offers, and key drivers for the offers.
The State of Service Revenue Generation: 2017
Discover the four most important drivers for service revenue generation, including how to reduce renewal friction.
TSIA B2B Social Engagement Rating
This report introduces a scoring system for customer support organizations to identify customers’ social activity and how it affects the brand.
TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers May 6-8 at TSW San Diego 2019 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.
Win a free pass to attend our Technology & Services World conference May 6-8
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.