Who We Are

TSIA helps technology companies achieve profitable growth and solve their top business challenges with data-driven, expert advice and community learning.

 
 
 
 

We're a group of data fanatics who want to help you make informed, fact-based decisions so your business can be at its best. Through our data, community, and outcome-based approach, TSIA gives you the in-depth best practices research, thought leadership, and data-driven expert advice your technology company needs to get the business results you want, faster.

What We Provide

TSIA offers membership in these research practices to help you improve the strategic, financial, and operational performance of your business:

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Customer Success

Customer Success

Ensure technology adoption and deliver customer business outcomes.

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Education Services

Education Services

Optimize customer engagement through learning to drive product adoption.

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Expand Selling

Expand Selling

Use services teams to grow revenue with existing customers.

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Field Services

Field Services

Optimize field service delivery and drive digital transformation with IoT and Big Data.

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Managed Services

Managed Services

Grow and scale your managed services business.

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Professional Services

Professional Services

Optimize your project delivery and consulting services.

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Service Revenue Generation

Service Revenue Generation

Develop, attach, and renew recurring service offers.

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Subscription Sales

Subscription Sales

Sell technology-as-a-service and subscription-based offers.

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Support Services

Support Services

Optimize and transform support organizations to provide next-generation service.

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XaaS Product Management

XaaS Product Management

Optimize product management for as-a-service success.

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Industry Trends

Industry Trends

Stay current on the latest industry trends.

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Technology Consumption and Data Analytics

Technology Consumption and Data Analytics

Improve operations and outcomes with data-driven insights.

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Technology and Social Research

Technology and Social Research

Maximize investments in social and service technology.

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Experience Our Research

Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results.

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Resource

All About TSIA Strategic Services

Squeeze Out More From Your TSIA Membership Today's technology and services organizations rely on TSIA to provide them with the right business . . .

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Research Report

TSIA Data-Validated Questionnaire Instruments

This research report describes the four TSIA instrument types that provide data-validated, boardroom-ready insights to its members.

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Research Report

Making the Move to Outcome-Based Selling

This report will help technology sales organizations make the shift from the traditional, transactional model to outcome-based selling.

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Research Report

2018 Technology Adoption and Spending Report: XaaS Product Management

XaaS product management technology adoption and spending for 2018-2019.

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Research Report

Creating LAER Efficiency with Customer Success

Download this customer success white paper to learn the TSIA framework to become a LAER Efficient and help your customers achieve business outcomes.

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Research Report

The State of Healthcare Technology: 2018-2019

Ensure your healthcare organization is equipped for success by focusing on the core capabilities that help improve provider business outcomes.

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Research Report

5 Phases to Creating and Launching Outcome-based Service Offers

The creation of compelling services that help customers achieve their outcomes. In the “5 Phases To Creating and Launching Outcome-Based Service . . .

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Research Report

Engaging Services and Customer Success in the Sales Process

Across the technology industry, companies are under pressure to use their limited Sales and Marketing resources to increase revenue - effectively . . .

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Research Report

Introducing the Technology-as-a-Service Playbook

Technology-as-a-Service Playbook is the end-to-end guide that details the plays your company can run to establish and grow a profitable . . .

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Research Report

The PSO's Guide to Charter Alignment

This ebook provides a step-by-step approach to aligning your professional services (PS) charter with overall business objectives. Having an aligned . . .

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Research Report

The Five Best Practices for the Usage of Video in Online Learning: Abridged Surv

Based on the TSIA Video in Learning survey, this abridged report shares the five best practices for using video in online learning.

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Research Report

A Primer for Outcome Engineering

This research report provides a framework TSIA members can use to move the concept of outcome engineering forward in their companies.

 
 

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.

 
 
 

Experience Our Conference

Join us at Technology & Services World

TSIA hosts the world's largest conferences for technology and services where thousands of industry professionals network and learn about the latest trends. Join your peers October 21-23 at TSW Las Vegas 2019 to learn from the industry’s top thought leaders about how to grow your tech business and increase revenue with a services-led strategy.

 
 
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